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Four Winds II Is In Dry Dock Now Till Dec 23rd. Book Maui Magic Tours

We want your Maui snorkeling experience to be the very best and your boat ride to be pleasant and comfortable. We are more than happy to answer any questions over the phone or via email too! Our knowledgeable and friendly staff is available from 8:00 am to 5:00 pm (Hawaii Standard Time). We consider every question important!

What to Bring?

Pack like you are going to the beach. limited storage is available.

  • Towels
  • Swimsuit
  • Non-aerosol sunscreen (spray aerosol makes boat decks slippery and dangerous)
  • Light cover-up or light jacket
  • Hat/sunglasses
  • Camera
  • Cash for wet suit rentals and gratuity
  • Credit card for add-ons and merchandise
  • We offer snorkel gear (all sizes). you are welcome to bring your own.
  • We offer life vests/floats for small children. you are welcome to bring your own.
  • ID

What to leave at home:

  • Valuables
  • Large bags
  • Aerosol sunscreen (not only is it messy it is not reef-friendly)
  • Strollers (infant carriers are permitted)

Family

Is this a kid-friendly activity?

Absolutely! The Four Winds is known as “the family fun boat” and is perfect for infants, kids, adults, and seniors. Everyone is welcome, from groups to individuals, looking for a fun day out on the water. We have something to offer for all ages.

What is the glass bottom viewing room?

Four Winds is the only vessel on Maui to have a glass bottom viewing room (not just a viewing port) that you can actually sit in! It is a 180-degree, total-immersion experience. The steps to the viewing room are steep. We ask you to use caution if wet because the floor can become slippery. Please no food or drinks down in the viewing room.

Absolutely! The Four Winds is known as “the family fun boat” it is perfect for infants and kids all the way to seniors. Everyone is welcome, from groups to individuals looking for a fun day out on the water. We have something to offer for all ages.

Can I bring a stroller on board?

No, but a car seat/carrier is welcome.

Do you have kids masks and fins?

Yes, we do. Masks sizes are for kids 3+ and we have fins sizes (for children) 8 and up.

Do you have life vests for kids?

Yes, we carry USCG-approved life preservers for all passengers only in the case of emergency. We also have vests for children 20 – 60 pounds and floatation belts.

What if I am pregnant?

Our vessels are very safe and stable and we often accommodate pregnant guests. It is always best advised to ask your doctor prior.

Do you have a lifeguard?

We have dedicated staff members monitoring people at all times while in the water dedicated.

While they serve the same function that a lifeguard does, they are not lifeguard certified. However, all our crew members are highly competent trained individuals who are Red Cross certified in both First Aid and CPR.

Logistics

Is there free parking?

No, Ma‘alaea Harbor charges for parking. Pleas scan QR code at the harbor and pay their fee’s. Secure Parking Hawaii does tow if parking is not paid for.

Is there a shaded cabin?

Yes. There is plenty of shade for everyone on both her upper and lower decks and inside the cabin.

Do I need to bring cash or credit card?

Credit cards are accepted on board for SUNBA, cameras, and photos. Wet suit rentals and if you would like to leave a gratuity of the crew, require cash.

Are there lockers on board?

No, there is room below the seats to stow away any personal belongings you may wish to bring aboard.

Do you provide transportation?

No, we do not have transportation services.

Is there a place to change on board?

Yes, we have 2 restrooms (marine heads) on board that offer you a place to change.

What does “Molokini weather permitting” mean?

Molokini is always our first choice for snorkeling on our trips. We do not go to Molokini when the wind, swell, or weather conditions make it unsafe or not ideal. We make Molokini 90% of the time on our Morning Snorkel and 40% of the time on the Afternoon Snorkel. When we cannot make it to Molokini, our alternate snorkel spot is Coral Gardens, another top-rated coral reef site. We do not guarantee a specific destination, as your safety is always our top priority.

Do you cancel during bad weather?

Occasionally it does happen where we must cancel a trip due to unfavorable conditions such as high surf, rain, or winds. The responsibility for this rests on our U.S. Coast Guard Certified Captain to make the ultimate decision on whether it’s safe. We monitor and check the weather daily and do our best to give notice of cancellation as early as we can. In the event we cancel a trip, we provide a full refund or offer the opportunity to go out on another day.

Gear

What type of added flotation devices do you have?

We provide Sea Boards (large flotations with a clear bottom viewing window) Boogie Boards, floatation belts, and life vests for small children.

Do you provide snorkeling instruction?

Yes! A snorkel class is provided by our expert crew to help make it easy.

Do I have to wear my prescription glasses when I snorkel?

No, we provide the use of special prescription masks. We carry optical masks that can compensate from a -2 to -7.

Do you have to be able swim to snorkel?

For your benefit, it is very helpful to have some experience in the water. Your safety is our top priority. Our crew is there to assist, but please keep in mind that they will be attending to all our guests. We will provide you with a flotation belt to keep you afloat, but it is important to remain calm, as it will keep you safe and make your snorkeling experience more enjoyable.

What size fins do you have?

We have kid’s shoe sizes 8-11 all the way up to adult shoe sizes of 13-15.

What size masks do you offer?

We have 3 different sizes or masks. Our kid’s mask can fit children from 3 years and up. We also have a small adult mask and a large adult mask. Additionally, we offer optical masks for those who were prescription glasses.

Can I bring my own snorkel gear?

Absolutely! If you own your own mask, snorkel, or set of fins that you are comfortable with please feel free to bring it with you.

What should we bring on board the boat?

You will need a beach towel, swimsuit, NON- aerosol sunscreen, a hat or light coverup (in the mornings the weather can be cool), and cash if you would like to leave the crew a tip or rent a wetsuit. You are also welcome to bring a camera.

Can I wear my shoes or slippers on board?

Shoes on or off… we leave that decision up to you.

Marine Life

Will we see dolphins/ can I swim with the dolphins?

On occasion we will see dolphins, but as with all wild animals it is never guaranteed.

You CAN NOT swim with dolphins because they are in their wild natural state. Swimming with them could disrupt them, We follow the Dolphin SMART guidelines.

Will I see turtles/ can I swim with turtles?

There are typically no turtles at Molokini because of the far distance away from the shoreline. Our afternoon trip tends to spot turtles when snorkeling at Coral Gardens. As with all wild animals though, it is never a guarantee. We do stop and look for turtles on the way back from our destinations.

You can swim with turtles, but remember they are a protected species so you CAN NOT touch or harass them in any way.

We also have our sister boat, the Maui Magic, that offers the opportunity to swim or snorkel with turtles because of the variations in snorkel destinations.

What marine life can I expect to see?

You can expect to see many variations of fish along with octopus, eel, coral reefs, turtles (at Coral Gardens), and on rare occasions manta rays, or monk seals.

When is whale season?

Whale Season in Maui is December through March.

Food & Drinks

Do you offer lunch?

Yes we do!

Do you include drinks?

We have juice, filtered water, sodas, and alcoholic beverages (beer, wine and seltzers served after snorkeling).

Do you have vegetarian or vegan food options?

We have vegan burgers! If you have special dietary requirements, you are most welcome to bring your own food on board the boat.

Do you offer gluten-free food?

Yes, we do! All of our meat products and vegan burgers are gluten-free.

Do we need to bring sunscreen and if so what kind?

We do offer reef-safe sunscreen as a courtesy on board our boats. If you would like to bring your own please make sure to NOT BRING SPRAY-ON TYPES (it tends to be messy and makes the deck slippery and hazardous). Any waterproof rub-on sunscreen is welcome, although we prefer sunscreen that helps preserve the ecosystem and is reef safe.

Will I get seasick or experience motion-sickness?

The Four Winds was built for stability and a comfortable ride. However, if you think you might or are prone to motion sickness you will want to take measures to prevent it. Due to health laws and the risks we CAN NOT provide ANY medicine on board. There are over-the-counter options available at most stores. We do offer ginger drinks on board.

Snuba

Can my child SNUBA?

Children 8 and over are welcome to SNUBA, but previous swimming experience is required.

Do I need to know how to swim to SUNBA?

Yes! You do need to be comfortable with snorkeling and being in the water in order to have the best possible SNUBA experience.

Will I SNUBA alone?

NEVER! You will be accompanied by your SNUBA instructor who is a certified dive instructor. Each raft accommodates two SNUBA participants.

Should we reserve SNUBA ahead of time?

Yes, you can pre-book a spot for SNUBA when making your reservation, however, you are not obligated. It is merely holding your spot because space is limited. Payment is made to the dive instructor at the time of the event.

What is the difference between SNUBA and snorkeling?

SNUBA is a cross between scuba diving and snorkeling. You use a respirator to breathe, but the tank is not carried on your back, it stays afloat on a raft above you. You are attached to the tank via a 20-foot hose. You can see more about the difference here.

Is there any certification necessary to SNUBA?

No, there is no previous experience or any certification needed. Although you do need previous snorkeling experience.

How long is the SNUBA?

There is a 20-minute on board instruction and then you get to spend approximately 30 minutes doing SNUBA.

How deep can SNUBA go?

Because Molokini is a protected Marine Preserve there is a 10-15 ft. depth limit.

Policies & Other Questions

Are wheelchairs okay?

Yes! The Four Winds can accommodate collapsible wheelchairs. Although, while boarding, the passenger will need to be carried or walk up a couple of stairs to get on board.

Do you offer refunds for tickets purchased?

Yes, we offer full refunds or changes as long as you are within our 24-hour cancellation policy (Groups of 10 or more have a 48-hour cancellation policy).

Can I get a refund if I had a medical emergency that prevented me from giving proper cancellation notice?

Yes, in the case of a medical emergency and with a doctor’s note we do offer a refund of your ticket. Please read our terms and conditions page for more information.

Is tipping required?

No, but it is strongly encouraged. Because our crew works hard to give you the best experience, we do recommend it. Please note, they do not take credit cards for gratuity.

Do you have gift certificates?

Yes.

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